Refund policy

Order Confirmation & Policy Agreement

By placing an order on the Vintage Designer Club website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

Completing a purchase means that you:

Have reviewed and accepted our return conditions and timeframes
Agree to follow the return procedure outlined below
Acknowledge that, in the case of a payment dispute or chargeback, this policy and all related order records may be used as supporting documentation

Returns

If you are not completely satisfied with your purchase, you may request a return for eligible items within 14 days of delivery, provided the conditions below are met.

Return Eligibility

To qualify for a return:

Items must be unused, unworn, and unwashed
Items must be returned in their original condition and packaging
Only standard inspection and handling should have occurred
Return shipping and handling costs are the responsibility of the customer

Once we receive your return, it will be reviewed and processed within 7 business days. We reserve the right to decline returns that show signs of wear, misuse, or damage not caused by us.

How to Request a Return

To initiate a return, please follow these steps:

Email us at contact@vintagedesignerclub.com within14 days of delivery
Include the following information in your message:
- Order number
- Reason for return
- Photos of the item (required if damaged or defective)
- Your full name and shipping address
Wait for return approval and instructions before sending anything back

Please do not ship items without authorization. Unauthorized returns may be refused.
We strongly recommend using a tracked shipping service and keeping proof of shipment until your return is completed.

Defective or Damaged Items

If your order arrives damaged or with a manufacturing defect, contact us within 2 days of delivery at contact@vintagedesignerclub.com

Please include:

Your order number
A short explanation of the issue
Clear photos or a short video showing the problem

Once the issue has been verified:

We may offer a replacement, depending on availability and the nature of the defect
In some cases, returning the item may not be required

Replacement items are usually processed within 7–14 business days.

Lost, Refused, or Unclaimed Orders

If your package appears to be lost in transit:

Contact us with your order number and tracking information
We will assist with a courier investigation and arrange a replacement or refund if the loss is confirmed

If a package is refused, unclaimed, or returned due to an incorrect address provided at checkout, a $35 US dollars fee will be deducted from your refund to cover administrative and shipping costs.

Cancellations & Right of Withdrawal

Under Canadian consumer protection guidelines, you may withdraw from your purchase within 14 days of receiving your order.

Please note:

Orders cannot be canceled once they have been shipped
If your order is already in transit, you may initiate a return after delivery
To request a cancellation before shipment, email contact@vintagedesignerclub.com as soon as possible

Return shipping costs remain the responsibility of the customer.

Chargebacks & Disputes

If there is an issue with your order, we encourage you to contact us first so we can resolve it quickly and fairly.

In the event of a chargeback or payment dispute, we may submit relevant documentation to the payment provider, including:

Order confirmation
Shipping and tracking details
Email communication and submitted images

Filing a chargeback without prior contact may delay resolution and may affect future purchasing eligibility.

Important Information

All approved returns must be shipped to our central fulfillment warehouse in The Netherlands, Naarden.
Return shipping costs are not covered
We are not responsible for customs delays or clearance issues
Hygiene-sensitive items returned in used or unsanitary condition will not be accepted
Returns are not free; shipping and handling fees apply

Contact Us

If you have any questions about this Return & Refund Policy, please contact our customer support team:

Email: contact@vintagedesignerclub.com

We’re always happy to help.

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Contact Information
Phone: +31 6 52591533 📞-📩-📲 (Whatsapp)
Email: contact@vintagedesignerclub.com
Address: Pieter Vlamingstraat 24, 1093 AD Amsterdam, Netherlands

Support Hours
Monday to Saturday: 09:00 AM to 8:00 PM
Sunday: 10:00 AM to 5:00 PM

Company Information
Company Name: Body Boost
Company Reg No: 82896844
VAT: NL003744544B81