Do you have questions?
We have answers!
Hereby we provide you with answers we have on frequently asked questions. Feel free to reach out to our team when you have any further questions on our contact us page.
https://vintagedesignerclub.com/pages/contact-usShopping Information
Hi! We from Vintage Designer Club warmly welcome you. We are the go-to platform for secondhand, authenticity-checked, luxury items. We are a passionate team who are busy every day to buy unique second-hand designer items. We search all over the world for the best items, for the best deal. All items we buy are unique and checked for authenticity by our experts. This way we guarantee that every item we sell is authentic. We are therefore also affiliated with the so-called 'anti-counterfeit organization'.
Join the club!
Once you have found the desired item on the collection page, you can click on the item, which will take you to the product page. On the product page you will find more images and all relevant product specific information like brandname, producttype, condition, material etc. You place your order by clicking on 'order now'. Then click on 'To the checkout' at the top right of the screen. You can then choose to log in or continue as a guest with your email address. Then click on 'Continue' at the bottom right. On the checkout page, you fill in your details and desired payment method. As soon as your order has been placed, you will receive an order confirmation by email.
If your order has been received correctly, you will receive a confirmation by e-mail. Your order will be prepared for shipping to your destination. We will make sure that your desired item is packed securely. As soon as the package has been shipped, you will receive a confirmation by text message. Order status We will keep you informed of the status of your order by e-mail and text message. You can also always check the status of your order and track your package in your personal account. Have you not received an email? Don't panic! Wait a few more minutes, it can take up to half an hour for the confirmation to arrive. Also check your spam, the email may also end up there. If the email is not there, please contact customer service.
No worries, you can always cancel your order within 14 days. You can submit a request to cancel your order via email. Please contact us on wity your order confirmation at contact@vintagedesignerclub.com.
Payment information
No worries! Once you have purchased your item you will get a confirmation email. In this email all information regarding the payment is provided.
It is our top priority that your feel comfortable with your online payment and that is why we only work with the most secure, well-known and reputable payment providers: iDeal, Mastercard, Maestro, Visa, American Express, Apple Pay and PayPal.
Order & Returns
No worries! We refund the full purchase price if you adhere to the following return conditions: We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. The items must be unworn with, if reasonably possible, the original tags and labels still attached. Trying them on is of course allowed! The items must be packed in the undamaged and original packaging (if reasonably possible). We ask you to also include the receipt (if received). Please note! Make sure you return the item carefully. If the return shipment is damaged or used further than necessary to assess the item, we may charge a reduction in value. Register your return within 14 days of receipt and return the item within 14 days of registration. Do you want to return your item with your own return label? Always inform customer service so we can share you all the relevant information needed. You can also cancel the purchase agreement in another way via our customer service. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. All items we sell are unique. Therefore, if you cancel due to customer's inconvenience, a 10% restocking fee will be charged from the product price (tax included). The customer is responsible for the shipping charges for returns. To start a return, you can contact us at contact@vintagedesignerclub.com.
In the event of a decrease in value of the returned item, we may decide not to credit (refund) part of or the entire amount. Depreciation of an item occurs when, upon returning the item, it appears to be damaged, the original brand or price labels - if reasonably possible - are no longer attached to the item or it is clear that the item has been worn or washed.
Still not satisfied with your item? That's a shame.... You then have the option to return it to us. Our promises in a row: 14 days' reflection period, after receiving your product. Send your return after registering within 14 days. Money back? We will refund you as soon as possible, at the latest within 14 days from the moment we are informed of your decision to cancel the purchase. However, we may wait with refund until we have received the products and have been able to assess them. Please contact us when you want to return your product. Once contacted our customer service you can return the prodcut on your behalf and so with your own desired carrier. Every customer has their own desired carrier en so the costs for this shipment is for you.
Yes. Once purchsed your item, we will email you with a UPS tracking code. With this code you will see the latest status of your order and when it when it will be deliverd courier and so the to your destination.
As soon as your return shipment has been received, you will receive a confirmation from us by e-mail. We will refund you as soon as possible, at the latest within 14 days from the moment we are informed of your decision to cancel the purchase. We may wait with the refund until we have received the goods back, or you have shown that you have returned the goods, whichever comes first. You will then also receive an e-mail confirming the refund. The method of refund depends on the way in which you paid for your product. When paying via iDEAL, the purchase amount will be refunded to the account with which your order was paid. If you paid by credit card, your refund will be credited back to this account.
Ordering from Gosto
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